Firnew / Services

Five things we do well,
instead of twenty we do fine.

Our practice is deliberately narrow. Every consultant at Firnew works across these five areas — no handoffs to a second team, no "we can also do that." If your problem is on this page, we'll ship it.

Practices5
Typical engagement6–16 weeks
Team size2–5 per project
Delivery modelFixed-price or T&M
01 / Practice

Dynamics 365 CRM

Sales · Customer Service · Field Service · Marketing

D365 SalesCustomer ServiceField ServicePower AutomateDataverse

Rollouts from zero, migrations off Salesforce / HubSpot / legacy CRMs, and rescues of D365 tenants that drifted off-course. We model the customer journey first, then the data, then the automations — not the other way round.

What we ship
  • Greenfield D365 Sales / CS / FS implementations
  • Migration from Salesforce, HubSpot, Pipedrive, legacy
  • Rescue of stalled or misconfigured tenants
  • Integration with ERP (Business Central, SAP, Oracle)
  • Governance, security roles, Power Automate workflows
Proof
−38% quote-to-order cycle time after a 14-week D365 Sales rollout replacing a stalled Salesforce implementation at a 2,400-seat manufacturer.
02 / Practice

Power Platform

Apps · Automate · Dataverse · Pages

Canvas appsModel-drivenPower AutomatePower PagesGovernance

Our house specialty. Model-driven and canvas apps on Dataverse, environment strategies that survive audit, and the Power Platform MVP Solution — our fixed-scope, fixed-price engagement that puts a working product in users' hands in six weeks.

Signature offering
Power Platform MVP Solution
6 WEEKS · FIXED PRICE
Week 1 — Discovery & data model. Weeks 2–4 — Build. Week 5 — UAT. Week 6 — Go-live & handover. You own the code and the governance docs on day 42.
03 / Practice

Copilot & AI

Copilot Studio · Azure OpenAI · RAG · Evals

Copilot StudioAzure OpenAIRAGEval harnessGuardrails

Grounded copilots that answer from your documents, tenants, and APIs — not the open web. We ship the agent, the retrieval pipeline, the guardrails, and the eval harness that tells you when a prompt regression has happened before your users do.

What we ship
  • Copilot Studio agents with SharePoint / Dataverse / API grounding
  • Custom RAG pipelines on Azure OpenAI + AI Search
  • Evaluation harness with regression tracking
  • PII / prompt-injection guardrails + audit logging
  • Pilot-to-production handover with SRE-grade observability
Proof
62% first-line deflection on a Copilot Studio branch-ops agent across an 11-country regional bank, sustained over a 90-day pilot.
04 / Practice

Data & analytics

Fabric · Synapse · Power BI · Purview

Microsoft FabricSynapsePower BIPurviewSemantic modelling

End-to-end data platforms on Microsoft Fabric. Ingestion through Lakehouse, semantic models in Power BI, governance in Purview. The goal isn't dashboards — it's the three dashboards your CFO actually opens on Monday morning.

What we ship
  • Fabric Lakehouse + Medallion architecture
  • Semantic models with row-level security
  • Executive-grade Power BI (not dashboard wallpaper)
  • Governance & cataloguing in Microsoft Purview
  • Migration off Azure Synapse / legacy warehouses
05 / Practice

Enablement

Trainings · Hackathons · Centres of Excellence

BootcampsHackathonsCOE playbooksMaker academy

Three-day bootcamps for your citizen developers, governance playbooks for your COE, and two-day Power Platform hackathons that end with three shippable artefacts — not three decks.

Formats
  • 3-day Power Platform maker bootcamp (up to 20 attendees)
  • 2-day business-unit hackathon ending in working apps
  • COE establishment — DLP, ALM, environment strategy
  • Copilot literacy for leadership teams
Formats run
24 bootcamps · 11 hackathons · 6 COE setups since 2022.
How we work

Four phases. No surprises.

Every engagement follows the same spine. We vary the depth, not the steps.

01 — Scope

One-week discovery.

Interviews, data audit, success metric. Ends with a written scope doc and a priced plan.

02 — Architect

Design before build.

Data model, integration map, security plan. Signed off by your lead and ours.

03 — Ship

Weekly increments.

Working software every Friday. You see it, touch it, change your mind cheaply.

04 — Hand over

Your team owns it.

Code, governance docs, and a 90-day warranty. Not a lock-in contract.

— Which practice fits?

Not sure which one
you need? Ask us.

30-minute scoping call, no deck. We'll tell you which of the five (if any) actually fits, and what a first engagement looks like.

Book a 30-min call →